Shipping policy

Ferravo

Last updated: 27 August 2026

Everything you need to know about how and when your Ferravo order reaches you.

1. Free UK delivery on every order

Delivery is free on all orders, with no minimum spend. The price you see on the product page is the price you pay — there are no delivery charges added at checkout, and no handling, packaging, or surcharge fees of any kind.

2. Where we deliver

We deliver to addresses in the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.

We do not currently deliver to the Channel Islands, the Isle of Man, BFPO addresses, or any destination outside the UK. If we expand our delivery coverage, we will update this page.

3. Delivery times

Service	Cost	Estimated delivery
Standard Tracked Delivery	Free	2–3 working days from dispatch

Working days are Monday to Friday, excluding UK public holidays.

Deliveries to the Scottish Highlands and Islands, and to some remote postcodes, may take 1–2 additional working days.

Please note these are estimates provided by our carrier, not guarantees. In line with UK consumer law, we will deliver your order within 30 days of your contract with us being formed unless we have agreed otherwise with you.

4. When your order is dispatched

Orders placed before 1pm on a working day are usually dispatched the same day.
Orders placed after 1pm, or at a weekend or public holiday, are dispatched the next working day.
During sale periods and the run-up to Christmas, dispatch may take an extra working day. We will say so on our website when that is the case.

You will receive a dispatch confirmation email with your tracking number as soon as your parcel leaves us.

5. Tracking your order

Every order is sent on a tracked service. Once you receive your dispatch confirmation, you can follow your parcel using the tracking link in that email.

If tracking has not updated for more than 3 working days, or your parcel has not arrived within the estimated window, email us at contact@ferravo.shop with your order number and we will chase it with the carrier on your behalf.

6. Delivery attempts and safe places

Our carrier will attempt delivery to the address you provided at checkout. If nobody is available:

The parcel may be left in a safe place or with a neighbour, at the carrier's discretion
Or a card will be left with instructions for redelivery or collection

Please make sure your delivery address and contact details are correct at checkout. We cannot be held responsible for delays or losses caused by an incorrect or incomplete address.

7. Missing, delayed, or damaged parcels

If your parcel is delayed or appears lost: contact us and we will open an enquiry with the carrier. If the parcel cannot be located, we will send a replacement or issue a full refund — the choice is yours.

If your parcel arrives damaged: email us at contact@ferravo.shop with your order number and a photograph of the damage within a reasonable time of delivery. We will arrange a replacement or refund at no cost to you.

Risk of loss or damage passes to you once the order has been delivered to the address you provided.

8. Changing or cancelling an order

If you need to change your delivery address or cancel an order, email us as soon as possible at contact@ferravo.shop. We will always try to help, but once an order has been dispatched we cannot redirect or recall it.

If your order has already been sent, you can still return it free of charge under our Returns & Refunds Policy, which gives you 30 days from delivery and covers your return postage.