Refund policy

Ferravo

Last updated: 27 August 2026

We want you to be completely happy with your Ferravo bottle. If you're not, this page explains exactly how to return it, what it costs you (nothing), and how quickly you'll get your money back.

1. Our 30-day returns promise

You can return any Ferravo product within 30 days of the delivery date for a full refund, for any reason.

To qualify, the item must be:

Unused and in a clean, resaleable condition
Returned with all original packaging, lids, and any included accessories

We understand you may want to inspect a bottle the way you would in a shop — opening the box and handling the product will not affect your right to return it. However, if an item is returned visibly used, scratched, or with drink residue inside, we may reduce your refund to reflect the loss in value.

2. Returns are free

We pay for return postage. You will never be charged a return shipping fee or a restocking fee for returning a Ferravo product.

When you request a return, we will email you a prepaid returns label to print and attach to your parcel.

3. How to start a return

Email us at contact@ferravo.shop with:

Your order number
The item(s) you wish to return
Whether you would like a refund or an exchange

We will reply within 1 business day with your prepaid returns label and instructions. You can also call us on +44 7834 532928.

Please do not send items back before contacting us, as we cannot guarantee we will be able to identify or process an unannounced return.

4. Your legal right to cancel (Consumer Contracts Regulations 2013)

Separately from our 30-day returns promise above, UK law gives you a statutory right to cancel your order:

You have 14 days from the day you receive your goods to tell us you wish to cancel.
Once you have told us, you have a further 14 days to send the goods back to us.
We will refund you within 14 days of receiving the goods back, or from the day you provide proof that you have sent them — whichever comes first.

You do not have to give a reason for cancelling. You may notify us by email at contact@ferravo.shop, by phone, or by using the model cancellation form set out in Section 9 of this policy — though you are not required to use that form.

Our 30-day policy is offered in addition to these statutory rights and does not replace or limit them.

5. Faulty, damaged, or incorrect items

If your item arrives damaged, develops a fault, or is not what you ordered, you are protected under the Consumer Rights Act 2015:

Within 30 days of delivery: you have the short-term right to reject the goods and receive a full refund.
Between 30 days and 6 months: we will repair or replace the item. If that is not possible or is unsuccessful, you are entitled to a refund.
After 6 months: you may still be entitled to a repair, replacement, or partial refund, though you may be asked to demonstrate that the fault was present at the time of delivery.

For any faulty item, we cover all return postage costs and will not ask you to pay anything to resolve the issue.

Please email contact@ferravo.shop with your order number and a photograph of the fault, and we will arrange a replacement or refund straight away.

6. How refunds are issued

Refunds are issued to the original payment method used for the order.
We process refunds within 14 days of receiving your returned item or proof of postage, and usually much sooner.
Once processed, it may take a further 3–5 business days for the funds to appear in your account, depending on your bank or card issuer.
Your refund will include the item price plus the original standard delivery charge you paid. If you chose an upgraded delivery service (for example, next-day delivery), we refund the cost of our standard delivery option.

7. Exchanges

If you would prefer a different size or colour, let us know when you contact us and we will arrange an exchange rather than a refund. We cover postage in both directions on exchanges.

8. Return address

Please only send returns to this address after contacting us and receiving your prepaid label:

Ferravo — Returns 60 Fountain Walk Gravesend DA11 9JZ United Kingdom

9. Model cancellation form

You may use this form to exercise your statutory right to cancel, but you are not obliged to.

To: Ferravo, 60 Fountain Walk, Gravesend, DA11 9JZ, United Kingdom — contact@ferravo.shop

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on / received on: ______________________

Order number: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature (only if this form is submitted on paper): ______________________

Date: ______________________